1. Lessons can be cancelled up to 24 hours before the lesson start time with full refund issued.
  2. Lessons can be rescheduled up to 24 hours before lesson start time.
  3. Lessons that are cancelled within 24 hours of the lesson start time will be classed as completed and cannot be refunded.
  4. Reschedule requests can not be accepted within 24 hours of the lessons scheduled start time.
  5. If the tutor cancels the lesson at any time a full refund will be issued to the student.
  6. Students are responsible for ensuring they have a reliable internet connection that is fast enough to support Skype. If the student experiences technical problems during the lesson refunds can not be issued.
  7. All cancellations or reschedule requests must be made using one of the below contact methods:
    • You can email the tutor directly using the email address that is listed on your lesson confirmation email.
    • Email our admin team directly: info@friendlyteachers.com
    • Sending a message using the the form on the contact us page
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